Author: Frank Abbruzzese

AlphaKOR Group / Articles posted by Frank Abbruzzese

How do you wow everyone?  Leaders empower their team to deliver excellent customer service and support them on achieving this goal. WHAT IS CUSTOMER SERVICE? Customer service is showing your customer how important they are to you, to your team and to your company by interacting in a friendly, helpful and positive way. Remember, everyone is your customer.   This includes clients, prospects, suppliers, associates, co-workers and anyone you interact with.   If you treat everyone in a professional business manner, it is easier to...

What is your customer service strategy to take care of your clients? Excellent Customer Service Most companies will let you know they have an excellent customer service strategy.  They talk about being the best at it.  This is one of those areas of a business that can be biased.  It is difficult to measure exactly where your business stands.  What are those little things you and your team do different to set you apart from the rest? Delivering excellent customer service on a...

This week we share The AlphaKORians' technical expertise in helping organizations keeping their businesses running securely. Managing security and business risks can be a challenge when faced with evolving threats, the need to retain talent and a sprawling vendor landscape. Growing your business securely does not just involve adopting new security technologies to counter new threats.  Conventional wisdom implies that every new problem requires a new solution. Layering new technology onto every new threat actually makes you less secure as your...

Banjo Babalola started working for AlphaKOR as a triage specialist in late May 2018. His responsibilities included answering customer phone calls and emails, determining the severity of the issue, performing minor diagnostics and troubleshooting, and scheduling the appropriate technician to achieve resolution. Since then he has been promoted to a technical specialist in AlphaKOR's IT services department. Banjo is a dedicated team member who is never afraid to go above and beyond for the company. We believe Banjo is a wonderful...

One of my life long motivators to accomplish great things is the fear of failure.  Sometimes we do fail and at other times we need to fail so we can learn from it.  This helps leaders keep focused on being successful.  To accomplish these great things, we are positive and we are energetic. Being Optimistic What really moves me about this fear is the ability to think positive, to be optimistic and  focus on achieving the goals at hand.  This is not...

Global network- why cybersecurity is so important

Leaders are managing and focused on running their businesses.  If you are spending time managing your technology, take a look at your business strategy and add a managed service technology partner. Focus On Your Strengths What are your strengths as a good leader?   This is what you need to focus on.   The rest can be delegated and outsourced.   Great leaders surround themselves with experts in their respective fields.  Your IT technology is one of those areas where outsourcing makes sense. When working with...

Five tips to enable a remote workforce securely The trend to a more distributed workforce continues to rise, bringing newfound benefits for employers and workers. People still need to feel connected and productive when they are working remotely.   They expect technology will help them wherever they are, on any device. Here is a list of five simple tips to maintain your remote work culture while securing your workers and your company assets. Educate your workforce to embrace secure practices Remote workers expect technology...

Software Developer working on a project

Jinal Shah is a Software Developer. She has been a loyal AlphaKORian and an integral team member in the design department for the past 3 years. Born in India, Jinal immigrated to Canada where she has been exploring new cultures with her husband. Jinal is a proud Canadian and hopes to inspire other's looking for careers in the programming field. She is grateful to have been given the opportunity to work for AlphaKOR, which has helped her gain confidence as a...

business leaders how to transition returning to work

All organizations are facing the challenge of the transition to returning to work. The Status Quo Essential businesses have remained open during the initial part of this pandemic.   Most had smaller teams in their offices while the rest of their teams worked remotely from home or were temporally laid off.   With the government assistance, businesses were encouraged to keep all employees on payroll. Our team started with only six in the office and after a couple of months we were eight.   When we...

internal business communications solutions

How many of your outgoing e-mails are responded to?  Imagine the reader having a microphone and answering your e-mail with their answers or interest in knowing more! Top 5 things I do to increase response: 1. Timing 2. Subject Line 3. Focused business matter 4. Request a response 5. Include the personal touch It's All In The Timing The earlier in the morning the better chance of receiving a response. The tasks of the day have not taken the person away from focusing on their inbox just yet. ...