Author: Frank Abbruzzese

AlphaKOR Group / Articles posted by Frank Abbruzzese (Page 19)

  Do you ever stop and think about what is your purpose in life and in business?  It is a tough one to actually do this and to figure it out if you have not already.   Sure, I know what you are thinking:  You do not have a purpose.   The truth is yes you do!   We all do. Let's start with your personal purpose.  What role do you play in your family and with your friends?  Sit back and think about your...

  Have you sat down yet, thought about setting your goals for 2017 and beyond?  How many New Years' Resolutions have you made and how many have you already broken? If you have not written down your goals, make this one of your goals!  Sit down today, think about what you want to accomplish, write them down and make it a goal to visit these goals regularly.   You should update your goals and remove some that no longer apply.   For the...

  This week, we revisit the topic of being polite.  Do you notice most successful people are also the polite ones? These are the people who step forward at a networking event to greet the newcomer, make them feel welcomed and introduce them to others.   They excuse themselves from their current conversation to focus on the person entering the room who seems to be a bit uncertain. When communicating with a polite person, you find they tend to listen, focus on you...

  Happy New Year Everyone!   OK, when do we stop saying "Happy New Year"?  With Christmas and New Years landing on a Saturday, it was a nice having a 4-day and 3-day weekend back to back this Holiday Season. Did you get out of your routine like me?   I actually unplugged more than usual during the holidays.   Only made the gym one day last week!   Back at it this week and this morning made it two days in a row, so I'm...

  This week we welcome Guest Blogger Julia Youhanna, a grade 12 student at Holy Names High School. I'm currently doing my co-op at AlphaKOR.  I took co-op to see if the field I want to go into during my post-secondary schooling is actually something I want to do. While being here, at AlphaKOR, I have not only figured out I am still interested in computer science, I now also have an interest in business.  Being here and observing staff meeting, phone calls,...

  What are your top customer tips you find work in your everyday interaction in business?  Here are 3 to share with you. 1.  Positiveness Always, yes always, be positive when servicing customers, prospects and anyone else you are making a connection with whether creating an opportunity or not.  People appreciate and gravitate towards positive people. No negativity, ever.  Always be positive.   There is no value in being negative.  Even the "con's: can be positive such as "this solution may not address your...

  "The most important thing in communication is to hear what isn't being said".   I came across this quote by Peter Drucker.  It made me stop and think about what we think we hear and what we miss that was not spoken. Try this next time you interact with someone face-to-face:   watch their eye movement, look at their body position and see if their face changes to convey a different meaning then the choice of words they are using. There are times when...

  Did I ever tell you about the time we went to Mexico on our first cousins' trip?  This will be a good story to share about our vacation last week.   As promised, this week will be about excellent customer service.   Sit back and enjoy some highlights of our Adventure! The goal was to be poolside in Mexico by 2:00 pm on Saturday.   Early start at Detroit airport:  The Adventure started at 4:00 am when we were informed our flight was delayed...

  There are many ways you can appreciate your Team.   I would like to again share three of them with you.         1.  Say Thank You More Often This may seem obvious and yet many employees have shared with their employers and others they wished their employers would thank them more. As employers we can argue employees are thanked by getting paid to do their job, however, this is not good enough. Saying a genuine thank you and recognizing an employee for doing...

  Recently we had a client discussion and one of the changes involved key team members on both sides to let go.  Sounds simple?  It is tough to actually let go.  Let's take a look at this topic and look forward to hearing from you with your ideas that have worked when letting go. How do we actually let go? I heard the same thing from our client as many of us have said before:   "I would let go if I knew it...