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Business Analysts play an important role within the IT industry. Business Analysts are responsible for bridging the gap between IT and a business by analyzing and assessing data to determine recommendations for stakeholders. At AlphaKOR, our team works with businesses in every industry to provide them with the latest business technology solutions that are right for their objectives. Our Business Analysts are integral members of our team because they help to bridge the gap between what the client needs and how AlphaKOR can help.

Hassan Farhat has worked at AlphaKOR for 9 years as our Business Analyst, and we are proud that he is part of the AlphaKORian family. In this interview with Hassan Farhat, we learn what it is like to be a Business Analyst for a Managed Service Provider (MSP), six key qualities that a Business Analyst should have, and more.


What drew you to the Business Analyst position?

I have always enjoyed technology ever since I was young. I also enjoyed Sales and I worked in Sales for few years selling technology and doing the installation as well. The Business Analyst position allows me to do both. Dealing with clients is also a very important part of this role that I enjoy.


What educational background did you need to secure this role?

Having a good, strong technology background is very important to secure a role as a Business Analyst. Having this educational background allowed me to understand all the IT solutions we provide to our clients.


What does the average day look like for you in your role?

The average day in my role includes following up on open service tickets for my clients, discussing open projects internally and updating clients. I also attend new technology webinars, prepare solution quotes, follow up with clients, and book meetings.


Did you work in the IT industry prior to working at AlphaKOR?

Yes, I worked in Graphic Design, Point of Sale Systems, and Technician Solution Design.


What is it like working for an MSP?

It is very interesting to work for an MSP like AlphaKOR. I like the fact that we build partnerships with our clients and look after their network needs and security. We get to understand their business as well. I enjoy staying up to date with the latest technology trends and constantly learning.


How do you manage your time working for multiple clients?

To help manage my time working for multiple clients, I use the proper software and applications like CRM (Customer Relationship Management) software, scheduling tools, and more.


What skillset is critical to your job as an IT Business Analyst?

Having a technical background is very critical to my role as an IT Business Analyst as it helps me understand all of the solutions that can be provided to our clients.


What key qualities do you think a good IT Business Analyst possesses?
  1. Technical knowledge
  2. Business knowledge
  3. Solution design knowledge
  4. Network security knowledge
  5. Cyber Security knowledge
  6. Communication skills


What is the most exciting part about your job?

When solving a client’s network problem and see how happy they are after.


What is the least exciting part of your job?

When one of the clients gets hit with a virus or ransomware


How do you hope to grow in your field of work?

By learning more new technology trends and more about cybersecurity.


What have you learned at AlphaKOR that has helped you grow personally?

At AlphaKOR, I have become a better business-oriented person, more organized, and developed my communication skills.


For someone who would like to obtain a position as an IT Business Analyst, what advice would you give to them?

Even if you have a college or university degree, it is important to develop your “hands-on” experience to become better at what you do.


Careers in Business Technology

Are you an energetic and passionate individual who thrives on providing excellent service to both clients and fellow staff? If so, we want AlphaKOR to be the place you want to work. We want you to love your job. Because when you love your job, you’ll do great things. Come and do great things with us! To view our current openings, please visit our Career Opportunities page.

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