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Technical Specialists work to review, diagnose, and resolve computer networking and operative problems. These IT professionals work with various software and hardware to secure and maintain the integrity of businesses so that businesses can focus on daily operations. As with any technology, your IT infrastructure must be maintained or problems can arise that could negatively impact how your business operates. At AlphaKOR, our Technical specialists work with a variety of businesses to strengthen, maintain, and improve their IT infrastructure… and more!

In this month’s employee feature, I sit down with Carl Magee. Carl is a Technical Specialist at AlphaKOR and has been a valuable member of our team for about one year. In this interview, we gain career insight into what the average day of a Technical Specialist looks like, Carl’s personal experiences on the job, and advice for those looking to obtain a career as a Technical Specialist. Meet Carl…

What drew you to the Technical Specialist position?

I was drawn to the Technical Specialist role at AlphaKOR because I very much enjoy the challenge of solving problems. Being able to work with a great team of people within the IT industry also keeps me learning many new things on a regular basis which I enjoy!

What educational background did you need to secure this role?

Prior to securing this role, I completed a Bachelor’s degree in Computer Science.

What does the average day look like for you as a Technical Specialist?

The average day for me as a Technical Specialist typically involves:

  • answering phone calls to assist clients with technical issues;
  • monitoring my email inbox;
  • creating service tickets; and
  • contacting clients to assist them with their needs.

Did you work in the IT industry prior to working at AlphaKOR?

Prior to working at AlphaKOR, I worked at a service desk where I had a similar role in assisting clients with technical issues; although, it was in a much more limited capacity compared to what I am able to do now.

What is it like working for a Managed Service Provider (MSP)?

Working for an MSP is great! I enjoy the fast-paced environment where I get to learn many new things on a regular basis and work with plenty of people.

How do you manage your time working for multiple clients?

To manage my time working for multiple clients, I generally stay organized by taking notes while assisting clients. My notes help me organize the tasks I am doing as I progress through various projects.

What skillset is critical to your role as a Technical Specialist?

As a Technical Specialist, I would say that problem solving and being able to do research are critical skills to have.

What key qualities do you think a good Technical Specialist possesses?

I believe patience, having an eye for detail, and being a good communicator are some key qualities of a Technical Specialist.

What is the most exciting part about your job?

The most exciting part of my job is when I am faced with a problem I have never seen before. The satisfaction of being able to help a client with their issue is a great feeling!

What is the least exciting part of your job?

The least exciting part of my job would be note-taking, although it helps me stay organized which is essential!

How do you hope to grow in your field of work?

I hope to one day be able to move up to being an on-site technician and expand my knowledge in networking equipment.

What have you learned at AlphaKOR that has helped you grow personally?

At AlphaKOR, I have learned to not be afraid to ask questions if I am having difficulties. You can’t know everything, and being able to ask questions is the first step in helping yourself grow.

For someone who would like to obtain a position as a Technical Specialist, what advice would you give to them?

I think the best advice I could give someone is not to forget the little things when helping someone. Sometimes the solution isn’t the complex puzzle you may have thought, and instead, it may have been a simple setting change or a restart.

Careers In Business Technology

Are you an energetic and passionate IT professional who thrives on providing excellent service to both clients and fellow staff? If so, we want AlphaKOR to be the place you want to work. We want you to love your job. Because when you love your job, you’ll do great things. Come and do great things with us! To view our current openings, please visit our Career Opportunities page.