What are your keys to maintaining customer relationships?
Good communications is always a major key factor. Listen to your customer and welcome the candid feedback. Take this candid feedback and make the necessary changes to improve on. This will differentiate you from the rest.
Be real and sincere by showing how much you care about your customer. Building trusting relationships requires honesty. Pretending to care or going through the motions to care will not cut it and they will notice it.
Help your customer to be more successful. When you are playing a role in contributing to your customer' success you build better relationships. What things can you do to help your customer be more successful?
The bonus key: Follow-up, follow-up and follow-up by communicating on a regular basis will strengthen the relationship, result in ongoing business opportunities and provide referrals for you to build new relationships with.