AlphaKOR Group

Experience true IT performance.

AlphaKOR can increase revenue with digital marketing, decrease expense with IT services, and increase efficiency with custom software and platforms.

Career Opportunities

Become an AlphaKORian

Are you an energetic and passionate IT professional who thrives on providing excellent service to both clients and fellow staff?

Do you value continuous learning, opportunities for personal growth, and a fun, inclusive company culture?

If so, we want AlphaKOR to be the place you want to work. We want you to love your job. Because when you love your job, you’ll do great things. Come and do great things with us!

Technical Specialist

About Us:

AlphaKOR was founded in 1995 and specializes in simplifying information technology to help our customers succeed. We combine these technologies into a managed service to provide our customers with the equivalent of a Fortune 500 IT Department to help drive, accelerate, protect, and future proof their businesses. Our guiding philosophies dictates a balance between creating the ultimate experiences for our customers, our teammates and ourselves. As a multi-award-winning company, we have a proven track record of success through merging the worlds of people, processes, and technology.

We offer:

• Competitive wages and benefits

• RRSP matching

• Mileage reimbursement or use of company vehicle for off-site service work

• Convenient location near Lauzon and EC Row, on the Lauzon 10 bus route

• Open, collaborative office environment, next to the outdoor trail along Little River, perfect for breaking up your day with some exercise and fresh air

• Discounts on personal computer purchases

• Onsite ping pong & bike desk

• Weekly indoor soccer and outdoor skating for employees and families

• Numerous networking, community, and social events

• Opportunities for continuous learning, company subsidized training, mentoring, and internal growth

 

Position Purpose/Summary:

The Technical Specialist is responsible for the following: designing, installing, maintaining and supporting Servers, LAN, WAN and network infrastructures.

 

Duties and Responsibilities:

  • Provide support for customers and internal staff in resolving technical issues
  • Communicate effectively with customers and internal staff ensuring an exceptional customer and co-worker experience
  • Demonstrate excellent self-management skills by managing loose-ends and task follow-through
  • Perform timely administration using concise technical writing techniques that provide the customer and internal staff with professional documentation
  • Work with senior staff for advanced-level projects, break-fix and work order implementations
  • Remote, in-house and onsite work orders for workstations, printers, servers and connectivity equipment
  • HP Warranty repair
  • Dell Warranty repair
  • Lenovo Warranty repair
  • Printer and plotter repair
  • On-site assistant for project implementation
  • Preventative maintenance for workstations, servers and printers
  • Break-fix
  • RMM deployment
  • Cloud services deployment
  • Administration for workstations, servers, printers and network connectivity equipment
  • Routing and connectivity equipment implementation and repair
  • Workstation in-house preparation
  • Open work order self-management and additional request follow-through
  • Exceptional administration, documentation and communications
  • Escalation for lower tiers
  • Exceptional work ethic to ensure problem has been resolved and client is fully satisfied
  • Perform post-resolution follow ups with end user and team members as required
  • After-hours rotation
  • Team support for after hours

Required Qualifications:

  • A University level Computer Science degree, or a College level Computer Systems Technology diploma, plus a minimum of 2-3 years field experience
  • Strong English written and verbal communication skills required
  • (Preferred) Knowledge of the implementation, maintenance and troubleshooting of the following processes: VPN, routers, firewalls, switches, wireless, MS Server, SAN, MS Exchange, Terminal Services, MS Active Directory, virtualization, fault tolerance, disaster recovery and data backup
  • Take pride in tasks, earn respect through actions, go beyond job expectations, and lifelong learners

If you are interested in capitalizing on this exciting opportunity with one of Southwestern Ontario’s leading technology companies, please submit your resume for consideration.

AlphaKOR Group welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.