Careers

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If you're looking for a rewarding career please review the open opportunities.  We are excited to have energetic, passionate, technical professionals just like you join our workforce.

AlphaKOR Group welcomes and encourages applications from people with disabilities.  Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Open Opportunities

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Position Description:
The Account Manager will deliver Business Value to AlphaKOR’s client’s by showcasing specific, measurable, actionable, relevant, and timely (SMART) IT Service Management strategies to them. As the Account Manager, you will be the bridge between the client’s business and AlphaKOR’s IT services. You will have a deep understanding of the client’s business, their key stakeholders, and their market. Understanding the client’s ambitions, you will position IT as a tool to help them in the overall success of their business.

Duties and Responsibilities:

* Assess IT culture within the client’s business and advocate the greater role of IT within it through frequent client meetings
* Advocate against any perception that IT is only required in ‘break/fix’ situations
* Create, document, maintain, track, and refresh infrastructure roadmap for clients
* Incorporate new development opportunities into client infrastructure roadmap
* Budget and forecast overall IT spend with client
* Increase percentage of all client information systems monitored and maintained by AlphaKOR
* Identify client’s mission critical systems/applications and create strategy to maximize uptime
* Develop and track annual IT maintenance schedule for clients including systems for which downtime is required
* Create, document, maintain, track, and refresh infrastructure retirement plan for client
* Document average number of information security incidents for clients and develop strategy to reduce those incidents by X percentage annually
* Understand client’s security requirements based on standards relevant to them (HIPAA, PIPEDA, C-SOX, etc) and communicate these to the client
* Conduct Cyber-Security Awareness seminars for client’s staff
* Develop, document, and test Disaster Recovery & Business Continuity plans for clients based on mission critical systems, recovery-time objectives, and the financial impact of a disaster level event to the client’s business
* Monitor client’s service desk metrics and analyze trends that may impact the client
* Understand and communicate technology trends within the client’s market
* Leverage external vendors to assist with recommendations for client
* Document and maintain client constellation maps and magic quadrants decision makers and their varying degrees of influence within the client’s organization
* Participate in routine sales and marketing meetings with updates on client activity based on requirements above

Required Qualifications:

* Bachelor’s degree or similar experience or a combination of education and experience
* Minimum of 3 years of sales experience, preferably in a services firm
* Working knowledge of CRMs & ERPs
* Strong familiarity working with organizations in various industries
* Excellent verbal and written English communication skills, including the ability to explain complex technology in a manner that simplifies it so anyone can understand

If you are interested in capitalizing on this exciting opportunity with one of Southwestern Ontario's leading technology companies, please submit your resume and cover letter detailing how your experience would be a great fit for AlphaKOR, directly through Email.

AlphaKOR Group welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Position Description:

The Network Specialist is responsible for effective provisioning, installation, configuration, operation, and maintenance of network hardware and software and related infrastructure. They will participate in technical research and development to enable continuing innovation within the infrastructure, and ensure that system hardware, operating systems, software systems, and related procedures adhere to customer’s organizational values.

Responsibilities:

* Maintains the integrity and security of company's networks and associated systems
* Designs, plans, and implements technical solutions and provides the highest level of performance tuning and recovery procedures for mission critical enterprise systems
* Serves as a technical expert in the area of network administration for complex systems
* Recommends the redesign and configuration of operating systems and system applications
* Investigates and analyzes feasibility of system requirements and develops system specifications
* Identifies methods, solutions, and provides project leadership and management in order to provide a high level of service to our customers

Requirements:

* 5 years’ experience in a senior network position
* Completion of university or college degree/diploma in networking and computer systems
* Extensive knowledge of network connectivity, protocols, network security devices, and network types (including wireless, fiber optic or Cat5, and common operating systems, such as Windows and UNIX)
* Proficiency with routing and switching
* CCNA certification preferred
* Knowledge of Windows operating systems
* Desire to provide outstanding customer service to our clients
* Ability to participate in after-hours service rotation and support the service team to resolve issues as required
* Exceptional self-management skills related to work orders and time management
* Ability to communicate effectively both verbally and in writing with clients, vendors, and internal staff

If you are interested in capitalizing on this exciting opportunity with one of Southwestern Ontario's leading technology companies, please submit your resume and cover letter detailing how your experience would be a great fit for AlphaKOR, directly through Email.

AlphaKOR Group welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Position Description:

The Senior Technical Specialist is responsible for the following: designing, installing, maintaining and supporting Servers, LAN, WAN and network infrastructures.

Responsibilities:

* Provide support for customers and internal staff in resolving technical issues
* Communicate effectively with customers and internal staff ensuring an exceptional customer and coworker experience
* Demonstrate excellent self-management skills by managing loose-ends and task follow-through
* Perform timely administration using concise technical writing techniques that provide the customer and internal staff with professional documentation
* Lead engineer for advanced-level project, break-fix and work order implementations

Requirements:

Candidates must have a University level Computer Science degree, or a College level Computer Systems Technology diploma, plus 5 years field experience and possess strong written and verbal communication skills.
Applicants must also have extensive knowledge in the implementation, maintenance and troubleshooting of the following processes: VPN, routers, firewalls, switches, wireless, MS Server, SAN, MS Exchange, Terminal Services, MS Active Directory, virtualization, fault tolerance, disaster recovery and data backup.

Candidates must possess the following: take pride in their tasks, earn respect through their actions, go beyond job expectations, and are lifelong learners

If you are interested in capitalizing on this exciting opportunity with one of Southwestern Ontario's leading technology companies, please submit your resume directly through Email.

AlphaKOR Group welcomes and encourages applications from people with disabilities.  Accommodations are available upon request for candidates taking part in all aspects of the selection process.

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Think you'd be a great fit for AlphaKOR but don't see an opening below that applies to you? EMAIL US and let us know why we need you!