Customer Service Blogs

Leaders set priorities on both the important and the difficult stuff instead of avoiding it or making excuses not to deal with it.  Setting priorities is a constant to ensure what is important gets done. What is important stuff? Some will say everything is important...

What is UX and why is it important? User experience (UX) is the overall experience a user has when they interact with a product, such as a website. A positive UX focuses on offering users an enjoyable, easy-to-use, and seamless experience. Robert Faria explains that...

Do you actually "unplug" from work while on vacation? Out Of Office I admit this is one of my self-induced weaknesses. I do not even bother with the "out of office" automatic reply to e-mails. The main reason is I want to know what is going on and I want to respond or...

How are you building your referral tree during this virtual world as we start moving towards again to in-person meetings and events? Watering Your Referral Tree Do you receive and welcome referrals?  Many have shared they struggle to ask for referrals or admit they do...