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Customer Service Blogs

Career Insights from a Digital Marketing Specialist

Having a good Digital Marketing Strategy is crucial to the success of any business. In this employee interview, we take a behind-the-scenes look at the role of a Digital Marketing Specialist. Matt Krumins is a Digital Marketing Specialist at AlphaKOR Group. Matt has...

Taking Care Of Your Clients

What is your customer service strategy to take care of your clients? Excellent Customer Service Most companies will let you know they have an excellent customer service strategy.  They talk about being the best at it.  This is one of those areas of a business that can...

The Voice Of Your Client

When a client communicates with you, your team, and your organization, are you hearing their message and really listening?  Today it is very important to understand your client's business, their priorities, and their sense of urgency.  If you listen closely, you will...

Excellent Customer Service

  What is Customer Service? Customer service is showing your customer how important they are to you, to your team and to your company by interacting in a friendly, helpful and positive way. Remember, everyone is your customer.   This includes clients, prospects,...