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Customer Service Blogs

Show Them You Care

During this challenging time as we continue to be isolated, the subject of caring keeps resurfacing.   This week, we revisit "Show Them You Care" and "Them" is "Everyone". Do You Care? This is an important question to have the right answer to.  In many of our...

What It’s Like to Be A Senior Account Manager

Chris Brenner is a Senior Account Manager at AlphaKOR Group and has been with the company for over 23 years! Throughout his career, Chris has worn many hats that allowed him to be an integral part of the Sales Department. Over the years, Chris has watched the company...

How 2020 Accelerated the Adoption of Customer Experience

I’ve always been passionate about building better customer experiences and transforming the relationship between suppliers and customers has been at the heart of the last 20 years of my career. The advent of Cloud and “As a Service” offerings has put Customer...

Here’s To 2021: Reflecting on 2020

The AlphaKORians Keep Rockin' It As I reflect on 2020 which feels like the longest year ever, my thoughts continually drift back to my team, The AlphaKORians.   Right out of the gate in January of this year, everyone, as always, was ready to go as we were heading into...