Customer Service Blogs

One of my lifelong motivators to accomplish great things is the fear of failure.  Sometimes we do fail and at other times we need to fail so we can learn from it.  This helps leaders keep focused on being successful.  To accomplish these great things, we are positive...

There are many ways you can show your team you care and you appreciate them.  During this challenging time, your team needs you to show you care now more than ever. SAY THANK YOU MORE OFTEN This may seem obvious and yet many employees have shared they wished their...

What is your customer service strategy to take care of your clients? EXCELLENT CUSTOMER SERVICE Most companies will let you know they have an excellent customer service strategy. They talk about being the best at it. This is one of those areas of a business that can...

In the last eighteen months, we have shifted to virtual networking and currently we are having some in-person networking.   This week we revisit this topic as we start to attend social events while practicing social distance. As a business networker, this is one of...