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Customer Service Blogs

Leaders Are Vulnerable

As we embrace 2022 with all its' challenges, I have completed my annual office cleaning, organizing and planning for the short-term and for the long term.  Looking at some of the archives always puts me in a happy mood enjoying the past and knowing it just keeps...

Here’s to 2022!

The AlphaKORians Keep Rockin' It As I reflect on 2021, which feels like another long year, my thoughts continually drift back to The AlphaKORians.  What can I say about this great Team?  They continued throughout the year to wow everyone.  As always, there were there...

Merry Christmas!

As our second year in pandemic winds down, it’s time to thank everyone for being a part of a very challenging year for us all.  Saying thanks and really appreciating so many for being a part of my journey.  Both professionally and personally as we continue to deal...

Building Team Culture

As a leader, what kind of culture do you want in your team? In Tribal Leadership, we learned several tribes form automatically when teams reach over a dozen or so.   The question is what can leaders do to ensure the overall culture is positive, especially with many...