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24/7 Service Desk

AlphaKOR’s 24/7 Service Desk is the single point of contact between your users and IT support! Our Service Desk manages user communication, service requests, and incidents. Simply put, our Service Desk is where your users can find help with their IT needs. Think of Service Desk as the IT Support extension of your business. Our goal is to help you deliver high-quality service to your organization reliably, 24/7!

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Improved Infrastructure

Always be on top of your infrastructure’s health without having to dedicate your time to your network.

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Informed Business Decisions

Make smarter business decisions by measuring long-term IT performance, asset management, regulatory compliance, and business impact reporting.

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High Return On Investment

Experience a high return on investment by not having to pay for unexpected errors and malfunctions.

 

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Phone Support

Experience personal and fast support. We’ll set up a dedicated phone line operated by our experienced technicians to assist with any issues related to your IT infrastructure.

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Email Support

Have an issue with your computer systems? Our technical support agents will respond to your emails to resolve any issues you have.

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Live Chat Support

Online support is available through chat, audio, and video. You’ll have the ability to screen share and communicate with a technician to help resolve your IT issues

More Information

We have the ability to get involved with low to high-level issues that will cause long-term damage to your business if they go unnoticed. With AlphaKOR’s Service Desk, you will get notified immediately of any threats against your IT network.

AlphaKOR’s Help Desk services are a smarter way to keep a pulse on your network and business health. Our dedicated technicians can provide IT support for your:

  • Business operations
  • End-users
  • IT services
  • Projects
  • And more!

We work 24/7 to keep your business running smoothly.

We Would Love to Be Your IT Provider

AlphaKOR Group is proud to have worked with numerous businesses all across Windsor-Essex County. This means we have experience deploying successful IT projects in a wide range of verticals. We have the experiencepersonnel, and technology to provide exceptional business technology solutions to every industry.

Agri-Business

100+ IT Services Projects

Manufacturing

100+ IT Services Projects

Health Care

100+ IT Services Projects

Construction

100+ IT Services Projects

Professional Services

100+ IT Services Projects

Your Questions About 24/7 Service Desk

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Is Service Desk Customizable?

Yes, depending on what you require Help Desk services for, the duration they are needed, the number of end-users, and your IT infrastructure, we will customize a Help Desk service plan to meet your goals and needs.

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Is Service Desk Regulatory Compliant?

We’ll support the needs of your business as well as comply with regulations regarding all of your IT service requirements.

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Is Service Desk a Dedicated Service?

AlphaKOR’s Help Desk services are dedicated to you and your organization. We’ll assign technical support agents to your business so that you have exclusive support that understands your organization.

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Does Service Desk Help My Business?

Help Desk works to provide your business with instant support to keep your services and projects running. Our skilled technicians will resolve any issues you have so that you can resume operations without interruptions.

Schedule a Meeting with AlphaKOR

When an AlphaKORian is assigned to assess your business network, no stone gets left unturned. You will have a comprehensive understanding of how your operation matches current industry standards, where your vulnerabilities are, and how you can optimize output with technology.

Business Information

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Managed Infrastructure

Technology is not only an asset. It is a major investment for your organization. We can arm you with the insight you need on how these assets are performing. 

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Infrastructure Monitoring

Our infrastructure monitoring services begin with the lowest layer of your network, analyzing physical and virtual devices. 

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vCIO and vITM

We offer vCIO and vITM support. Get consistent, up-to-date, and expert information technology advice so you can run your business the way it’s meant to be run.